My background


Since my beginning in marketing for professional theatre, I’ve always been fascinated and intrigued by human behavior and the power of stories. It’s no surprise that from there I joined a then 1400-store Starbucks to help them build and connect with people across the globe. 16,000 stores later… those experiences launched me into a career of executive coaching. Coaching became the perfect expression of my commitment to supporting people’s greatest, most audacious dreams.

I love working with people who have a deep appreciation for growth and know that it takes vulnerability, willingness to be challenged, and a good sense of humor. Together we drive towards the ideal vision knowing that imperfection is a guarantee. Every time I step into a coaching engagement, I feel honored to be part of the journey.

I bring in-depth business and leadership experience to every professional coaching engagement. I know that listening and discovering is critical, but means nothing unless you have the right motivation and meaningful plan of action.


  • Glass Talent was launched in April of 2008 and since then, I have coached nearly 200 executives from Chicago to London to Atyrau.

  • I’m a Dare to Lead™ certified facilitator. The most significant finding from Dr. Brené Brown’s latest research is that courage is a collection of four skill sets that are teachable, measurable, and observable. The Dare to Lead™ program focuses on developing these courage-building skills through workshops, trainings and coaching to help individuals, teams and organizations move from armored leadership to daring leadership. While I weave this content into my coaching, The Dare to Lead™ curriculum is a 16-hour program that can be designed based on the needs of your business.

  • I chose to be certified in ROI Coaching by Steinbrecher & Associates - because Susan really mastered the blend of art and science, ensuring that the process could be measured for every single client.

  • I have been an investor and served as a mentor on talent and leadership for the SKU, a Consumer Product incubator. It was awesome.

  • I was selected as an adjunct coach for Center for Creative Leadership and as a coach for the Austin Chamber of Commerce CEO Peer Advisory Group.


  • I started at Starbucks in marketing when they had 1400 stores. Every position I held was to start up something new: In House Design Function, UK Market Launch, Talent Function. We were scaling for growth, quickly, and in uncharted territory which required creativity and grit.

  • In 2016 I went in house with one of my clients, Nordstrom, to help them re-imagine talent as they went through massive transformation. It was the most amazing re-certification and renewed appreciation for what it means to be an executive today.

  • I have been an investor and served as a mentor on talent and leadership for the SKU, a Consumer Product incubator. It was awesome.

  • Prior to Starbucks, I held a career in public relations and marketing, leading the strategy for the Seattle Repertory Theatre and the Indiana Repertory Theatre.

  • I have a degree in Economics from DePauw University with a side order of Fine Arts. Thus explains my brain.   


personal stuff

  • My humor, gumption and compassion is all from my mother Alice.

  • Walks remind me to slow down.

  • Fresh flowers from the back yard make me smile.

  • Baking is my therapy. Pie in particular.

  • Family is everything. I have two teenage boys and one mid-life husband.

  • Painting keeps me humble.

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