It all started when…

Jake was told he was critical to the business and he was noted during succession planning as “ready to promote.” Just not sure when…

Like Kate, Jake had been doing well at work. His team was hitting his deadlines left and right. His innovative ideas were going beyond press and being executed. People enjoyed working with him. He was hungry and driven, yet…

He knew there was some gap that was standing between him and the promotion. And his leaders couldn’t articulate exactly what it was. “He’s great! Just needs more time.”

He had feedback before, but honestly, it was vague and he didn’t know how to make changes based on what he heard. So standstill.

We went after the feedback again. Only this time - verbatim feedback. We analyzed the themes. What came up most was his drive towards delivery - as his team noted “at all costs.”

“That’s crazy,” he said. “Now that you’ve worked with me on my Mental Models, I get why that feedback is there. You must meet all your commitments, no matter what. It was a matter of pride for my dad. That was deeply ingrained in me at an early age. Wow, that has always worked well for me, but now - I think I need to shift that thinking a bit.”

And he did. He preserved what worked well - talked to his team and his mentors about what he was working on and… yeah, that promotion happened. He stepped into the new role with newly found insight and humility. And… you bet he’s still delivering!